Problem with HailoRT 4.20 with Linux with Ubuntu 20.04 - HAILO_RPC_FAILED(77)

Hi everyone, we’re having a problem with HailoRT 4.20, which is the error:

[HailoRT] [error] CHECK_SUCCESS failed with status=HAILO_RPC_FAILED(77)

We’re using this on Linux with Ubuntu 20.04.


–-uname -a

Linux stmuser-LENS 5.15.0+ #1 SMP Thu Jan 8 12:39:12 CST 2026 x86_64 x86_64 x86_64 GNU/Linux


sudo dmesg | grep hailo

[ 2.348740] hailo_pci: loading out-of-tree module taints kernel.

[ 2.386144] hailo_pci: module verification failed: signature and/or required key missing - tainting kernel

[ 2.386634] hailo: Init module. driver version 4.20.0

[ 2.386664] hailo 0000:01:00.0: Probing on: 1e60:2864…

[ 2.386667] hailo 0000:01:00.0: Probing: Allocate memory for device extension, 13184

[ 2.386691] hailo 0000:01:00.0: enabling device (0000 → 0002)

[ 2.386853] hailo 0000:01:00.0: Probing: Device enabled

[ 2.386877] hailo 0000:01:00.0: Probing: mapped bar 0 - 00000000404ea67a 16384

[ 2.386885] hailo 0000:01:00.0: Probing: mapped bar 2 - 00000000ace3da47 4096

[ 2.386892] hailo 0000:01:00.0: Probing: mapped bar 4 - 00000000693232c7 16384

[ 2.386908] hailo 0000:01:00.0: Probing: Setting max_desc_page_size to 4096, (page_size=4096)

[ 2.386978] hailo 0000:01:00.0: Probing: Enabled 64 bit dma

[ 2.386981] hailo 0000:01:00.0: Probing: Using userspace allocated vdma buffers

[ 2.387000] hailo 0000:01:00.0: Disabling ASPM L0s

[ 2.387104] hailo 0000:01:00.0: Successfully disabled ASPM L0s

[ 2.387273] hailo 0000:01:00.0: Writing file hailo/hailo8_fw.bin

[ 2.671974] hailo 0000:01:00.0: File hailo/hailo8_fw.bin written successfully

[ 2.671981] hailo 0000:01:00.0: Writing file hailo/hailo8_board_cfg.bin

[ 2.672015] Failed to write file hailo/hailo8_board_cfg.bin

[ 2.672017] hailo 0000:01:00.0: File hailo/hailo8_board_cfg.bin written successfully

[ 2.672019] hailo 0000:01:00.0: Writing file hailo/hailo8_fw_cfg.bin

[ 2.672033] Failed to write file hailo/hailo8_fw_cfg.bin

[ 2.672034] hailo 0000:01:00.0: File hailo/hailo8_fw_cfg.bin written successfully

[ 2.808760] hailo 0000:01:00.0: NNC Firmware loaded successfully

[ 2.808767] hailo 0000:01:00.0: FW loaded, took 421 ms

[ 2.828411] hailo 0000:01:00.0: Probing: Added board 1e60-2864, /dev/hailo0

[18434.540274] traps: grpcpp_sync_ser[1275] general protection fault ip:7ff2a1aafa9b sp:7ff26ce9d068 error:0 in libhailort.so.4.20.0[7ff2a199b000+89f000]

[22355.003543] traps: grpcpp_sync_ser[670186] general protection fault ip:7f8a21f9023d sp:7f89ec91e480 error:0 in libhailort.so.4.20.0[7f8a21cda000+89f000]

[24218.774853] traps: grpcpp_sync_ser[1693782] general protection fault ip:7fc99da6c8a1 sp:7fc95fffe1e0 error:0 in libhailort.so.4.20.0[7fc99d556000+89f000]

[32639.355979] grpcpp_sync_ser[2190715]: segfault at 7ff43818c000 ip 00007ff43b8edfc4 sp 00007ff4029f70a0 error 6 in libhailort.so.4.20.0[7ff43b7d4000+89f000]

[87590.535203] traps: grpcpp_sync_ser[3988316] general protection fault ip:7f61350958a1 sp:7f60f781c1e0 error:0 in libhailort.so.4.20.0[7f6134b7f000+89f000]

[89840.937118] grpcpp_sync_ser[3851614]: segfault at 7f667c8b6078 ip 00007f6608afba9b sp 00007f65cfdfe068 error 4 in libhailort.so.4.20.0[7f66089e7000+89f000]

[132210.285455] traps: grpcpp_sync_ser[145970] general protection fault ip:7fb8e8198a9b sp:7fb8ab1fd068 error:0 in libhailort.so.4.20.0[7fb8e8084000+89f000]

[164370.950416] grpcpp_sync_ser[3340499]: segfault at 7fd30e518000 ip 00007fd341a99fc4 sp 00007fd30ce9d0a0 error 6 in libhailort.so.4.20.0[7fd341980000+89f000]

[187766.861903] traps: grpcpp_sync_ser[3869492] general protection fault ip:7f5f25ad88a1 sp:7f5eec11d1e0 error:0 in libhailort.so.4.20.0[7f5f255c2000+89f000]

[193617.085369] grpcpp_sync_ser[1562693]: segfault at 0 ip 00007f6c4728244f sp 00007f6c0d8430e0 error 4 in libhailort.so.4.20.0[7f6c46fd2000+89f000]

[256378.780132] traps: grpcpp_sync_ser[3628813] general protection fault ip:7f8994618a9b sp:7f895711b068 error:0 in libhailort.so.4.20.0[7f8994504000+89f000]

[273648.828225] grpcpp_sync_ser[1659285]: segfault at 7f248c199000 ip 00007f248e8f8fc4 sp 00007f245111f0a0 error 6 in libhailort.so.4.20.0[7f248e7df000+89f000]

[286543.026101] grpcpp_sync_ser[1193783]: segfault at 7f884f55c089 ip 00007f8864455a9b sp 00007f882701b068 error 4 in libhailort.so.4.20.0[7f8864341000+89f000]

[355674.628012] traps: grpcpp_sync_ser[1236393] general protection fault ip:55984add4056 sp:7f084effbcd0 error:0 in hailort_service[55984abbf000+4f3000]

[359339.183043] grpcpp_sync_ser[1236522]: segfault at 7f3a02518000 ip 00007f3a35a86fc4 sp 00007f3a00e9d0a0 error 6 in libhailort.so.4.20.0[7f3a3596d000+89f000]

[384463.213436] grpcpp_sync_ser[2002903]: segfault at 10 ip 0000562ebf74e0b5 sp 00007f0515ffa540 error 4 in hailort_service[562ebf6e9000+4f3000]

[429751.218489] grpcpp_sync_ser[2829105]: segfault at 7ff3081b3000 ip 00007ff30b113fc4 sp 00007ff2d18430a0 error 6 in libhailort.so.4.20.0[7ff30affa000+89f000]

[432737.568476] traps: grpcpp_sync_ser[737356] general protection fault ip:7f4d59ac5a9b sp:7f4d1ce9d068 error:0 in libhailort.so.4.20.0[7f4d599b1000+89f000]

[453917.380902] grpcpp_sync_ser[192426]: segfault at 28 ip 00007fe552cf1d37 sp 00007fe5133132f0 error 4 in libhailort.so.4.20.0[7fe5528c6000+89f000]

[459491.569943] grpcpp_sync_ser[277895]: segfault at 0 ip 000055a51c393d32 sp 00007feacb7fd710 error 4 in hailort_service[55a51c111000+4f3000]

[462480.015521] traps: grpcpp_sync_ser[1023687] general protection fault ip:7f703ecfe344 sp:7f702cff8720 error:0 in libhailort.so.4.20.0[7f703e9b3000+89f000]

[525385.309926] grpcpp_sync_ser[1023810]: segfault at 7fb14c11d000 ip 00007fb151081fc4 sp 00007fb1181fa0a0 error 6 in libhailort.so.4.20.0[7fb150f68000+89f000]

[526536.213230] grpcpp_sync_ser[61576]: segfault at 10 ip 000055a61388a0b5 sp 00007f645d7f9540 error 4 in hailort_service[55a613825000+4f3000]

[607356.769245] grpcpp_sync_ser[3415421]: segfault at 10 ip 000056402fb450b5 sp 00007f5cba7fb540 error 4 in hailort_service[56402fae0000+4f3000]

[608524.876621] grpcpp_sync_ser[3415614]: segfault at 28 ip 00007feec1675d37 sp 00007fee826902f0 error 4 in libhailort.so.4.20.0[7feec124a000+89f000]

[624411.460668] traps: grpcpp_sync_ser[3195593] general protection fault ip:7f57abc59a9b sp:7f577281a068 error:0 in libhailort.so.4.20.0[7f57abb45000+89f000]

[637791.157164] traps: grpcpp_sync_ser[786317] general protection fault ip:7f8e03d89a9b sp:7f8dca81a068 error:0 in libhailort.so.4.20.0[7f8e03c75000+89f000]

[677034.051845] traps: grpcpp_sync_ser[4068711] general protection fault ip:7ff274ebc8a1 sp:7ff23bdfdf10 error:0 in libhailort.so.4.20.0[7ff2749a6000+89f000]

[681680.696275] grpcpp_sync_ser[4076123]: segfault at 7fe3fb47a1ac ip 00007fe41c45ba9b sp 00007fe3df01b068 error 4 in libhailort.so.4.20.0[7fe41c347000+89f000]

[704235.881889] grpcpp_sync_ser[2831879]: segfault at 88 ip 00007f50f82307ab sp 00007f50b1ffa798 error 4 in libhailort.so.4.20.0[7f50f7ee5000+89f000]

[710079.923705] traps: grpcpp_sync_ser[359690] general protection fault ip:562e129a392d sp:7f13faffc410 error:0 in hailort_service[562e12744000+4f3000]

[743822.572198] grpcpp_sync_ser[2652947]: segfault at 0 ip 000055f43a7a3074 sp 00007fcfeaffbe88 error 4 in hailort_service[55f43a4c1000+4f3000]

[760928.203835] traps: grpcpp_sync_ser[2653071] general protection fault ip:7fd3c0b008a1 sp:7fd38affcf10 error:0 in libhailort.so.4.20.0[7fd3c05ea000+89f000]

[781931.345919] grpcpp_sync_ser[784469]: segfault at 584c00c4 ip 00007fe900ccb8a1 sp 00007fe8c77fe1e0 error 4 in libhailort.so.4.20.0[7fe9007b5000+89f000]

[784400.707035] traps: grpcpp_sync_ser[921208] general protection fault ip:7fe2ce901a9b sp:7fe29111f068 error:0 in libhailort.so.4.20.0[7fe2ce7ed000+89f000]

[797810.171665] grpcpp_sync_ser[1672655]: segfault at b0000410068 ip 00007fc546dba8a1 sp 00007fc50931f1e0 error 4 in libhailort.so.4.20.0[7fc5468a4000+89f000]

[805656.803886] grpcpp_sync_ser[3769602]: segfault at 0 ip 000055f1c7f01583 sp 00007f577fffe6f0 error 4 in hailort_service[55f1c7ea5000+4f3000]

[889692.885367] traps: grpcpp_sync_ser[311948] general protection fault ip:7ffa9b79da9b sp:7ffa62ba7068 error:0 in libhailort.so.4.20.0[7ffa9b689000+89f000]

[894054.734558] traps: grpcpp_sync_ser[1362437] general protection fault ip:7f6c004f3a9b sp:7f6bc301b068 error:0 in libhailort.so.4.20.0[7f6c003df000+89f000]

[956191.826519] grpcpp_sync_ser[2198224]: segfault at 7f2d681c2000 ip 00007f2d6c935fc4 sp 00007f2d337fe0a0 error 6 in libhailort.so.4.20.0[7f2d6c81c000+89f000]

[963571.807094] grpcpp_sync_ser[2787568]: segfault at 7f980c514000 ip 00007f9843a81fc4 sp 00007f980ae990a0 error 6 in libhailort.so.4.20.0[7f9843968000+89f000]

[964617.991615] traps: grpcpp_sync_ser[258698] general protection fault ip:7f4b9481723d sp:7f4b5711b480 error:0 in libhailort.so.4.20.0[7f4b94561000+89f000]

[974962.740720] grpcpp_sync_ser[548582]: segfault at 10 ip 000055a28b3d80b5 sp 00007efdad7f9540 error 4 in hailort_service[55a28b373000+4f3000]

[979487.063355] grpcpp_sync_ser[548712]: segfault at 0 ip 00007f2952ad044f sp 00007f291511f0e0 error 4 in libhailort.so.4.20.0[7f2952820000+89f000]

[1084421.329897] grpcpp_sync_ser[3004798]: segfault at 38 ip 00007fc26dc3ebc4 sp 00007fc2517f9938 error 4 in libhailort.so.4.20.0[7fc26db33000+89f000]

[1109075.129971] grpcpp_sync_ser[3175211]: segfault at 7f52dd508000 ip 00007f5310b7afc4 sp 00007f52d7dfe0a0 error 6 in libhailort.so.4.20.0[7f5310a61000+89f000]

[1121180.508734] traps: grpcpp_sync_ser[2338434] general protection fault ip:7efdd1be1a9b sp:7efd9c81e068 error:0 in libhailort.so.4.20.0[7efdd1acd000+89f000]

[1135584.254952] traps: grpcpp_sync_ser[3020213] general protection fault ip:7fdf7e68ba9b sp:7fdf48841068 error:0 in libhailort.so.4.20.0[7fdf7e577000+89f000]

[1150636.344391] traps: grpcpp_sync_ser[795065] general protection fault ip:7f4373a13a9b sp:7f4336b68068 error:0 in libhailort.so.4.20.0[7f43738ff000+89f000]

[1216248.513059] grpcpp_sync_ser[1433636]: segfault at 10 ip 00005643ab9ec0b5 sp 00007fc8e37fd540 error 4 in hailort_service[5643ab987000+4f3000]

[1267520.103156] traps: grpcpp_sync_ser[432129] general protection fault ip:55689acd2e5c sp:7f80efffe660 error:0 in hailort_service[55689ac6a000+4f3000]

[1380806.996184] traps: grpcpp_sync_ser[1715125] general protection fault ip:55dcf0d42850 sp:7fb150f32560 error:0 in hailort_service[55dcf0cf9000+4f3000]

[1405722.298865] grpcpp_sync_ser[3363794]: segfault at 7f3b306a0000 ip 00007f3b67769fc4 sp 00007f3b2a9680a0 error 6 in libhailort.so.4.20.0[7f3b67650000+89f000]

[1410886.738486] grpcpp_sync_ser[1531870]: segfault at 18 ip 00005571bb9f5d36 sp 00007fea1e7f3710 error 4 in hailort_service[5571bb773000+4f3000]

[1412087.396552] traps: grpcpp_sync_ser[1532001] general protection fault ip:7f4bab883a9b sp:7f4b729f7068 error:0 in libhailort.so.4.20.0[7f4bab76f000+89f000]

[1462429.153782] grpcpp_sync_ser[1812222]: segfault at 7f894f40f3e0 ip 00007f898656ea9b sp 00007f894bffe068 error 4 in libhailort.so.4.20.0[7f898645a000+89f000]

[1465540.867941] grpcpp_sync_ser[1869876]: segfault at 10 ip 00005612f8f440b5 sp 00007faa9f7fd540 error 4 in hailort_service[5612f8edf000+4f3000]

[1475457.578229] traps: grpcpp_sync_ser[3671345] general protection fault ip:7fe689229452 sp:7fe64bffe0e0 error:0 in libhailort.so.4.20.0[7fe688f79000+89f000]

[1489620.773464] grpcpp_sync_ser[1208842]: segfault at 38 ip 00007f70fe4f3bc4 sp 00007f70d17f9938 error 4 in libhailort.so.4.20.0[7f70fe3e8000+89f000]

[1492607.192413] grpcpp_sync_ser[3602083]: segfault at 8 ip 000055cdf2f241c2 sp 00007fef9affc430 error 4 in hailort_service[55cdf2ebb000+4f3000]

[1493210.948641] grpcpp_sync_ser[3773818]: segfault at 10 ip 000055ab2916b0b5 sp 00007f859700b540 error 4 in hailort_service[55ab29106000+4f3000]

[1496275.669428] grpcpp_sync_ser[524252]: segfault at 7000000c0 ip 000055a4f1621939 sp 00007f14e27fadd0 error 4 in hailort_service[55a4f1421000+4f3000]

[1559764.182282] traps: grpcpp_sync_ser[1288078] trap stack segment ip:7f08b691142c sp:7f08957f8fe0 error:0 in libhailort.so.4.20.0[7f08b6778000+89f000]

[1572476.952753] grpcpp_sync_ser[1061929]: segfault at 10 ip 00005649127b8939 sp 00007f1661ff9dd0 error 4 in hailort_service[5649125b8000+4f3000]

[1580024.820818] traps: grpcpp_sync_ser[1061990] general protection fault ip:7f18c1e71bc4 sp:7f18957f9938 error:0 in libhailort.so.4.20.0[7f18c1d66000+89f000]

[1653708.976751] traps: grpcpp_sync_ser[3352846] general protection fault ip:7f8465466452 sp:7f842c69c0e0 error:0 in libhailort.so.4.20.0[7f84651b6000+89f000]

[1657878.189762] grpcpp_sync_ser[1799358]: segfault at 332b0080 ip 000055d5801d2add sp 00007ff3c2ffc750 error 4 in hailort_service[55d580168000+4f3000]

[1661905.295952] traps: grpcpp_sync_ser[3248479] general protection fault ip:5632f99cfe5c sp:7f8dcaffc660 error:0 in hailort_service[5632f9967000+4f3000]

[1666312.775575] traps: grpcpp_sync_ser[706455] general protection fault ip:56264238f9f7 sp:7ff3d77fd240 error:0 in hailort_service[56264231e000+4f3000]

[1670954.294705] grpcpp_sync_ser[706626]: segfault at 0 ip 00007f93d6d0b0d2 sp 00007f93975b5730 error 4 in libhailort.so.4.20.0[7f93d6a42000+89f000]

[1685017.835808] traps: grpcpp_sync_ser[1982489] general protection fault ip:7fde9fe3ba9b sp:7fde627fc068 error:0 in libhailort.so.4.20.0[7fde9fd27000+89f000]

[1715764.233422] grpcpp_sync_ser[4014067]: segfault at 0 ip 00007f9f4a5da44f sp 00007f9f0fffe0e0 error 4 in libhailort.so.4.20.0[7f9f4a32a000+89f000]

[1723781.039463] grpcpp_sync_ser[1958403]: segfault at 10 ip 0000563a2c5eb0b5 sp 00007fd898ff8540 error 4 in hailort_service[563a2c586000+4f3000]

[1736793.549020] grpcpp_sync_ser[1223654]: segfault at 8 ip 00007f8fbecdc32d sp 00007f8f7ddb2720 error 4 in libhailort.so.4.20.0[7f8fbe991000+89f000]

[1738862.793862] grpcpp_sync_ser[1837024]: segfault at 44000420008 ip 00005643f20e91c2 sp 00007f3039df2430 error 4 in hailort_service[5643f2080000+4f3000]

[1740813.863055] grpcpp_sync_ser[1837151]: segfault at 7fab34189000 ip 00007fab368e8fc4 sp 00007faafd11f0a0 error 6 in libhailort.so.4.20.0[7fab367cf000+89f000]

[1745036.404712] traps: grpcpp_sync_ser[2372837] general protection fault ip:7fde6a5aea9b sp:7fde2fffe068 error:0 in libhailort.so.4.20.0[7fde6a49a000+89f000]

[1750990.619322] traps: grpcpp_sync_ser[3611133] general protection fault ip:7fe6f10ada9b sp:7fe6b7ffe068 error:0 in libhailort.so.4.20.0[7fe6f0f99000+89f000]

[1753417.353866] grpcpp_sync_ser[1277174]: segfault at 0 ip 0000000000000000 sp 00007fa0d9f67478 error 14 in hailort_service[556d028d1000+5d000]

[1770844.756774] grpcpp_sync_ser[1933582]: segfault at 7fcaf5fbd659 ip 00007fca571a2a9b sp 00007fca1da43068 error 4 in libhailort.so.4.20.0[7fca5708e000+89f000]

[1813015.622490] grpcpp_sync_ser[945933]: segfault at 7fc815516000 ip 00007fc8487a4fc4 sp 00007fc80f9fe0a0 error 6 in libhailort.so.4.20.0[7fc84868b000+89f000]

[1819616.442300] grpcpp_sync_ser[895962]: segfault at 10 ip 00005608fdbac0b5 sp 00007f3ad0dac540 error 4 in hailort_service[5608fdb47000+4f3000]

[1829544.213226] grpcpp_sync_ser[3795071]: segfault at 0 ip 0000000000000000 sp 00007f4cde7fb8a8 error 14 in hailort_service[5639b6e25000+5d000]

[1837478.098614] traps: grpcpp_sync_ser[3795199] general protection fault ip:7f94b2ec08a1 sp:7f94795c11e0 error:0 in libhailort.so.4.20.0[7f94b29aa000+89f000]

[1838399.443845] traps: grpcpp_sync_ser[2100395] general protection fault ip:55cc949d29f7 sp:7f41b82e8240 error:0 in hailort_service[55cc94961000+4f3000]

[1853349.171031] grpcpp_sync_ser[2100525]: segfault at 10 ip 00007f8f186f3452 sp 00007f8edeffd0e0 error 4 in libhailort.so.4.20.0[7f8f18443000+89f000]

[1885599.007431] traps: grpcpp_sync_ser[815915] general protection fault ip:7f1f8d3258a1 sp:7f1f537fd1e0 error:0 in libhailort.so.4.20.0[7f1f8ce0f000+89f000]

[1892375.223894] traps: grpcpp_sync_ser[2516102] general protection fault ip:7fd9c572b664 sp:7fd92fffe680 error:0 in libhailort.so.4.20.0[7fd9c53e0000+89f000]

[1896209.069746] traps: grpcpp_sync_ser[3435921] general protection fault ip:564cbeb5e9c6 sp:7f12bfffe240 error:0 in hailort_service[564cbeaed000+4f3000]

[1913082.896359] grpcpp_sync_ser[3808528]: segfault at 8 ip 0000562a927c5499 sp 00007fa4feffc710 error 4 in hailort_service[562a9275c000+4f3000]

[1924378.622094] traps: grpcpp_sync_ser[3035192] general protection fault ip:5623daaa09c9 sp:7f643dffa890 error:0 in hailort_service[5623da841000+4f3000]

[1986886.647445] grpcpp_sync_ser[1176224]: segfault at 0 ip 0000000000000000 sp 00007fd2277fd8a8 error 14 in hailort_service[561ddcfec000+5d000]

[1988842.932884] traps: grpcpp_sync_ser[1665329] general protection fault ip:559155b10499 sp:7f9a32ffc710 error:0 in hailort_service[559155aa7000+4f3000]

[2001292.630147] traps: grpcpp_sync_ser[950140] general protection fault ip:5640405d1f21 sp:7fdf71ffa010 error:0 in hailort_service[564040557000+4f3000]

[2022181.806748] grpcpp_sync_ser[2203290]: segfault at 0 ip 0000000000000000 sp 00007fc47fffe708 error 14 in hailort_service[55c4760c5000+5d000]

[2073978.451643] traps: grpcpp_sync_ser[2226795] general protection fault ip:559bd2ee8c38 sp:7f64b67fac10 error:0 in hailort_service[559bd2cdd000+4f3000]

[2074151.893423] traps: grpcpp_sync_ser[2226917] general protection fault ip:7ff4880598a1 sp:7ff44e81a1e0 error:0 in libhailort.so.4.20.0[7ff487b43000+89f000]

[2081075.036621] traps: grpcpp_sync_ser[2258028] general protection fault ip:7f0f1948c87a sp:7f0ef4ff7fd0 error:0 in libhailort.so.4.20.0[7f0f1925b000+89f000]

[2100960.320152] traps: grpcpp_sync_ser[2646422] general protection fault ip:7fd416fe78a1 sp:7fd3dcf421e0 error:0 in libhailort.so.4.20.0[7fd416ad1000+89f000]

[2105552.643827] traps: grpcpp_sync_ser[1967360] general protection fault ip:7fed39db1a9b sp:7fed0491e068 error:0 in libhailort.so.4.20.0[7fed39c9d000+89f000]

[2116679.452838] grpcpp_sync_ser[583495]: segfault at 10 ip 00005593064650b5 sp 00007f9a2e7fb540 error 4 in hailort_service[559306400000+4f3000]

[2160635.475598] grpcpp_sync_ser[2170764]: segfault at 7f08dc120000 ip 00007f08e0082fc4 sp 00007f08a6ffd0a0 error 6 in libhailort.so.4.20.0[7f08dff69000+89f000]

[2169551.719313] grpcpp_sync_ser[3687971]: segfault at 0 ip 00007efed073688b sp 00007efe96ffd9e0 error 6 in libhailort.so.4.20.0[7efed0467000+89f000]

[2172269.533107] traps: grpcpp_sync_ser[3190095] general protection fault ip:7f619401da9b sp:7f615b1fd068 error:0 in libhailort.so.4.20.0[7f6193f09000+89f000]

[2172269.533210] hailo 0000:01:00.0: unlockedioctl down_interruptible failed

[2178448.540389] traps: grpcpp_sync_ser[292175] general protection fault ip:7fe1ea40b88b sp:7fe1acbce9e0 error:0 in libhailort.so.4.20.0[7fe1ea13c000+89f000]

[2179550.451988] traps: grpcpp_sync_ser[3075777] general protection fault ip:7f8767662fde sp:7f86d07f6b70 error:0 in libhailort.so.4.20.0[7f87673ae000+89f000]

[2199668.082278] grpcpp_sync_ser[100463]: segfault at 10 ip 00005642b1b0b0b5 sp 00007fab267fb540 error 4 in hailort_service[5642b1aa6000+4f3000]

[2205738.466902] traps: grpcpp_sync_ser[100591] general protection fault ip:7fc367a0ca9b sp:7fc32ab68068 error:0 in libhailort.so.4.20.0[7fc3678f8000+89f000]

[2222456.620089] grpcpp_sync_ser[1012974]: segfault at 7f36a41a6000 ip 00007f36a8909fc4 sp 00007f366f9f90a0 error 6 in libhailort.so.4.20.0[7f36a87f0000+89f000]

[2252888.716217] grpcpp_sync_ser[1624738]: segfault at 0 ip 0000000000000000 sp 00007fdf8e7588a8 error 14 in hailort_service[55c44b179000+5d000]

[2255885.931009] traps: grpcpp_sync_ser[2289395] general protection fault ip:7f8326f5fa9b sp:7f82e9042068 error:0 in libhailort.so.4.20.0[7f8326e4b000+89f000]

[2259150.623461] traps: grpcpp_sync_ser[4118833] general protection fault ip:7fa560e6823d sp:7fa52080e260 error:0 in libhailort.so.4.20.0[7fa560bb2000+89f000]

[2272535.874932] grpcpp_sync_ser[637272]: segfault at 10 ip 0000563a3fc5a0b5 sp 00007f3c8e7fb540 error 4 in hailort_service[563a3fbf5000+4f3000]

[2276005.914053] traps: grpcpp_sync_ser[1722102] general protection fault ip:556b955f4490 sp:7f56e37fd3b0 error:0 in hailort_service[556b95326000+4f3000]

[2324379.294004] traps: grpcpp_sync_ser[1722231] general protection fault ip:7f7ed3671a9b sp:7f7e99f67068 error:0 in libhailort.so.4.20.0[7f7ed355d000+89f000]

[2338290.303566] grpcpp_sync_ser[794734]: segfault at 7fab6412a000 ip 00007fab6989ffc4 sp 00007fab2c1fa0a0 error 6 in libhailort.so.4.20.0[7fab69786000+89f000]

[2350602.328381] traps: grpcpp_sync_ser[90609] general protection fault ip:7ff690997a9b sp:7ff6539fe068 error:0 in libhailort.so.4.20.0[7ff690883000+89f000]

[2375777.131999] grpcpp_sync_ser[4044185]: segfault at 8 ip 00005562ff3571c2 sp 00007f692b7fd430 error 4 in hailort_service[5562ff2ee000+4f3000]

[2379149.755318] grpcpp_sync_ser[284406]: segfault at 10 ip 00005618e11520b5 sp 00007f9042690540 error 4 in hailort_service[5618e10ed000+4f3000]

[2416147.783000] traps: grpcpp_sync_ser[934611] general protection fault ip:7fd16e660ade sp:7fd12dff27f0 error:0 in libhailort.so.4.20.0[7fd16e394000+89f000]

[2429639.640708] traps: grpcpp_sync_ser[2009417] general protection fault ip:7f0f7b6ea8a1 sp:7f0f41de51e0 error:0 in libhailort.so.4.20.0[7f0f7b1d4000+89f000]

[2437102.194991] traps: grpcpp_sync_ser[1478818] general protection fault ip:7f73d68a9bc4 sp:7f73a5ffa938 error:0 in libhailort.so.4.20.0[7f73d679e000+89f000]

[2528079.448823] grpcpp_sync_ser[2055403]: segfault at c00 ip 0000000000000c00 sp 00007fc9304aa478 error 14 in hailort_service[55689db0f000+5d000]

[2545747.401726] grpcpp_sync_ser[1478121]: segfault at 7f5a94175000 ip 00007f5a980d7fc4 sp 00007f5a5effd0a0 error 6 in libhailort.so.4.20.0[7f5a97fbe000+89f000]

[2584177.109816] traps: grpcpp_sync_ser[948426] general protection fault ip:7f2c68b78452 sp:7f2c2f9fe0e0 error:0 in libhailort.so.4.20.0[7f2c688c8000+89f000]

[2604946.975630] traps: grpcpp_sync_ser[2485271] general protection fault ip:7f9fa63fe8a1 sp:7f9f70ace1e0 error:0 in libhailort.so.4.20.0[7f9fa5ee8000+89f000]

[2617417.562130] grpcpp_sync_ser[1368046]: segfault at 38 ip 00007f37961d5bc4 sp 00007f376d7f9938 error 4 in libhailort.so.4.20.0[7f37960ca000+89f000]

[2620441.330347] grpcpp_sync_ser[3431828]: segfault at 18 ip 000055627a71bc3d sp 00007f1b74ff8b10 error 4 in hailort_service[55627a680000+4f3000]

[2642996.282680] traps: grpcpp_sync_ser[3431960] general protection fault ip:7f5f37ec8a9b sp:7f5efa7fc068 error:0 in libhailort.so.4.20.0[7f5f37db4000+89f000]

[2657975.157298] grpcpp_sync_ser[554747]: segfault at 8 ip 00007fea3937a32d sp 00007fe9d8ff8720 error 4 in libhailort.so.4.20.0[7fea3902f000+89f000]

[2670844.346798] grpcpp_sync_ser[2846102]: segfault at 10 ip 000055b229d9f0b5 sp 00007efc73ffe540 error 4 in hailort_service[55b229d3a000+4f3000]

[2673151.067177] traps: grpcpp_sync_ser[3386742] general protection fault ip:55f030c299f7 sp:7efbc8ff8240 error:0 in hailort_service[55f030bb8000+4f3000]

[2679026.289272] grpcpp_sync_ser[3386871]: segfault at 7f8125517b10 ip 00007f8155999a9b sp 00007f811cbfb068 error 4 in libhailort.so.4.20.0[7f8155885000+89f000]

[2691580.619670] grpcpp_sync_ser[668089]: segfault at 8 ip 00007f1b7ecd932d sp 00007f1b6d7f9720 error 4 in libhailort.so.4.20.0[7f1b7e98e000+89f000]

[2696694.152181] traps: grpcpp_sync_ser[2289810] general protection fault ip:7fbb694a2dcf sp:7fbb28df72a0 error:0 in libhailort.so.4.20.0[7fbb691f0000+89f000]

[2699153.110246] grpcpp_sync_ser[3032879]: segfault at 0 ip 0000000000000000 sp 00007f95f27fb8a8 error 14 in hailort_service[55d6b9f6e000+5d000]

[2712032.968556] grpcpp_sync_ser[2054306]: segfault at 41e00000d00 ip 000055758f0f7add sp 00007fcdd3ffe750 error 4 in hailort_service[55758f08d000+4f3000]

[2759539.990793] grpcpp_sync_ser[2054429]: segfault at 0 ip 00007f79dccdd44f sp 00007f79a3e9b0e0 error 4 in libhailort.so.4.20.0[7f79dca2d000+89f000]

[2766596.953872] grpcpp_sync_ser[872126]: segfault at 0 ip 00007f56b309642c sp 00007f5699ff9fe0 error 4 in libhailort.so.4.20.0[7f56b2efe000+89f000]

[2773903.478864] traps: grpcpp_sync_ser[2982977] general protection fault ip:7f6a2571888b sp:7f69e7ffe9e0 error:0 in libhailort.so.4.20.0[7f6a25449000+89f000]

[2780092.300944] grpcpp_sync_ser[2724972]: segfault at 82000420068 ip 00007f360a7018a1 sp 00007f35d4dc01e0 error 4 in libhailort.so.4.20.0[7f360a1eb000+89f000]

[2782747.442715] grpcpp_sync_ser[1188793]: segfault at 86000420028 ip 00007f7b136a3d44 sp 00007f7acff5b7b0 error 4 in libhailort.so.4.20.0[7f7b133f1000+89f000]

[2789026.209130] traps: grpcpp_sync_ser[623573] general protection fault ip:7fc88fc188a1 sp:7fc852a181e0 error:0 in libhailort.so.4.20.0[7fc88f702000+89f000]

[2799572.671267] grpcpp_sync_ser[3709230]: segfault at 8c000420008 ip 000055d5eb71be62 sp 00007fede9ffa660 error 4 in hailort_service[55d5eb6b3000+4f3000]

[2800344.028550] grpcpp_sync_ser[3709413]: segfault at 68e8810cc ip 00007f68b380dbe7 sp 00007f6873f5b710 error 6 in libhailort.so.4.20.0[7f68b355e000+89f000]

[2877032.075073] grpcpp_sync_ser[3837270]: segfault at 7fee5011d000 ip 00007fee5307dfc4 sp 00007fee158430a0 error 6 in libhailort.so.4.20.0[7fee52f64000+89f000]

[2893107.819136] traps: grpcpp_sync_ser[2628455] general protection fault ip:7f7d45a7b8a1 sp:7f7d0c11d1e0 error:0 in libhailort.so.4.20.0[7f7d45565000+89f000]

[2929847.081838] traps: grpcpp_sync_ser[1498266] general protection fault ip:7f60d57438a1 sp:7f609bffe1e0 error:0 in libhailort.so.4.20.0[7f60d522d000+89f000]

[2935623.798053] grpcpp_sync_ser[88989]: segfault at d0 ip 000055b00d5d79c6 sp 00007f7abb7fd240 error 4 in hailort_service[55b00d566000+4f3000]

[2943362.278743] grpcpp_sync_ser[2323113]: segfault at 0 ip 0000563140d4a074 sp 00007f0cdbffdcf8 error 4 in hailort_service[563140a68000+4f3000]

[2948902.670842] traps: grpcpp_sync_ser[3855461] general protection fault ip:564df831a9f7 sp:7fee46ffc240 error:0 in hailort_service[564df82a9000+4f3000]

[2951558.465308] grpcpp_sync_ser[3855588]: segfault at 0 ip 00007f6d341be5e5 sp 00007f6cfb1fd0e0 error 4 in libhailort.so.4.20.0[7f6d33f0e000+89f000]

[3032962.590852] traps: grpcpp_sync_ser[3712066] general protection fault ip:560ff82cb9c9 sp:7f52b97f9890 error:0 in hailort_service[560ff806c000+4f3000]

[3044433.035972] traps: grpcpp_sync_ser[3712194] general protection fault ip:7f16ffeb88a1 sp:7f16c2d0a1e0 error:0 in libhailort.so.4.20.0[7f16ff9a2000+89f000]

[3049878.413478] traps: grpcpp_sync_ser[4114965] general protection fault ip:55e3de20393e sp:7fa0f37fcf70 error:0 in hailort_service[55e3ddf33000+4f3000]

[3052370.214675] grpcpp_sync_ser[449120]: segfault at 10 ip 000055ad8cf14939 sp 00007ff383ffddd0 error 4 in hailort_service[55ad8cd14000+4f3000]

[3094044.551198] grpcpp_sync_ser[449253]: segfault at 7f4a30105000 ip 00007f4a33866fc4 sp 00007f49f69680a0 error 6 in libhailort.so.4.20.0[7f4a3374d000+89f000]

Can you give us support? It happens randomly.

Have any of you had a chance to verify or encounter the same errors? It crashes up to 12 times a day.

Hi @Dani.exe,

The HAILO_RPC_FAILED(77) errors are caused by the hailort_service crashing repeatedly - dmesg logs confirm numerous segfaults in libhailort.so.4.20.0.
Is it possible in your setup to:

  1. Upgrade to Ubuntu 22.04
  2. Upgrade HailoRT to 4.23.0 (latest for Hailo-8)
    Thanks,

Hi Michael,

first of all, thank you very much for taking the time to look into my issue and for providing a response.

I can try the approach you suggested, however, at the moment I am required to use version 4.20. In addition to the fix you mentioned, is there any workaround available to prevent the crash or possibly trigger an automatic reboot?

Thank you very much.

Hi @Dani.exe,

Yes:

sudo systemctl restart hailort.service

Thanks,